Knowledge Management Components
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People
Changing traditional mindsets and organizational culture from “knowledge-hoarding” (to keep hidden or private) to “knowledge-sharing “(share among team members) and creating an atmosphere of trust
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Process
For knowledge contribution, content management (creating content, keeping content current, deleting, or archiving content that is obsolete), retrieval, membership on communities of practice, implementation of projects based on knowledge-reuse, methodology and standard formats to document best-practices and case studies
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Technology
To support knowledge-sharing, collaboration, workflow, document-management across the organization. These tools typically provide a secure central space where employees can exchange information, share knowledge, and guide each other and the organization to better, faster decisions.
Strategy of Knowledge Management process Under These 3 Components
People
Activity | Methodology & Action plan |
Build new culture | Bring maturity and self-awareness among employees, build trust within team etc. How: By creating awareness program on -Maturity & Responsibility -Behavior & Interpersonal Relationship |
Cross functional collaboration | Make employee work in collaboration for submitting new ideas, and sharing and reusing lessons learned How: Project leader / Team leader to take initiative and work in collaboration between the BU’s |
Create KM expert pool | Create expert pool to monitor and influence the expertise for business success How: Each BU’s must have one KM Coordinator to influence & coordinate with teams |
Reward | Certificate & Recognition How: Motivate through R & R policy for entire teams |
Leaders Commitment | Review and suggestion by Leaders How: Make KM part of BU / MT Review during monthly reviews. Individual/team to present KM portal learning & new learnings/updates with implementation details. Possibility of horizontal deployment to be communicated to the KM coordinator of other BU’s. |
Process
Activity | Methodology & Action plan |
Categorization | Methodology and standard formats to document best-practices and case studies |
Start CoE’s | Key functional content management How: by creating document/content, keeping content updated, deleting or archiving content that is obsolete at regular intervals etc. eg; Process engineering / Quality Assurance, Engineering, SCM department must create central manual which are live and active |
Sharing | Conduct monthly ‘Learning Forum’ sessions on specific topics How: Team sharing session among the BUs KM Coordinator to arrange for such sharing sessions |
External Learning | Membership/Association with external agencies for learnings and best practices How: Connect with IPC, ELCINA, CII, SIATI,SIDM etc… |
Technology
Activity | Methodology & Action plan |
knowledge bank library | Introduce Library of information retrieved from people who have already tackled a problem and found a solution How: Knowledge-Portal on the Organization’s Intranet |
Communication Channel: | Send out lessons learned in email messages & publish internal blog entries How: BU KM Coordinator must publish this every month in email to the entire company. |
Success of Knowledge Management Process
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Points to remember
- Best practices and good ideas must be part of work
- BU Heads to drive this knowledge management concept in all the departments.
- BU level knowledge Management coordinator must ensure to update all the best practices and knowledge are getting documented and uploaded to the knowledge
- All the knowledge and improvements to be shared/deployed horizontally throughout the organization.
- Employees must refer to the internal knowledge bank for all the unknowns before reinventing the wheel again.